AMOL AJAY PAWAR AND DR. ANKAMREDDI RAMA MOHAN . Employee Training and Development as Determinants of Service Excellence in the Hospitality Industry: A Literature Review. International journal of economic perspectives, [S. l.], v. 20, n. 10, p. 40–56, 2026. Disponível em: https://ijeponline.com/index.php/journal/article/view/1173. Acesso em: 17 oct. 2026.