VINOD KUMAR RAI PROF.RADHE SHYAM RAI PROF ASHOK SHARMA. Service quality measurement instruments and their efficacy in evaluation of perceived value, customer satisfaction and loyalty: an integrative review. International journal of economic perspectives, [S. l.], v. 17, n. 7, p. 12–22, 2023. Disponível em: https://ijeponline.com/index.php/journal/article/view/638. Acesso em: 12 dec. 2024.