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Vinod Kumar Rai Prof.Radhe Shyam Rai Prof Ashok Sharma. Service quality measurement instruments and their efficacy in evaluation of perceived value, customer satisfaction and loyalty: an integrative review. International journal of economic perspectives [Internet]. 2023 Jul. 1 [cited 2024 Nov. 25];17(7):12-2. Available from: https://ijeponline.com/index.php/journal/article/view/638