FINANCIAL PERFORMANCE OF THE INDIAN POSTAL DEPARTMENT: A RESEARCH STUDY

Abstract

The Indian Postal Department (India Post) is one of the world’s largest public-sector service networks, serving as a critical socio-economic infrastructure in rural and urban India. Besides traditional mail services, it delivers a portfolio of financial, agency, and business-oriented services. This research paper analyses the financial performance, service diversification, business development activities, and key trends of the Department using official data from 2004–05 to 2009–10. The study highlights persistent financial deficits despite revenue growth, expansion in financial inclusion initiatives, and rising contribution from premium services. It concludes with an evaluation of structural financial challenges and strategic opportunities for modernization.