Employee relationship management and employee performance: reward in focus

Abstract

  Employees relationship management is a comprehensive approach that is accountable for an employer-employee relationship. It also reflects a delicate balance in the development, recognition of human capital, and interaction in the organization. Today, employee relationship management has become important for gaining competitive advantage and improving performance. Hence the reward system serves as a systematic practice to achieve positive outcomes or consequences. The existence of these connections in the theoretical discussions led to the study of the connection between employee relationship management mechanisms and employee performance, with reward as a contributory factor in the organization. Data for the study were obtained using the questionnaire survey method. Two hundred and twenty-two (222) employees of organizations in the telecommunications segment were selected as the statistical sample and two hundred and ten (210) responded to the questionnaire questions. The outcomes of the data analysis revealed that reward moderates the relationship between employee relationship management (ERM) component and employee’s performance in the telecommunications sector in Nigeria. The study contributed to the literature on employee relationship management, particularly on the association between employee relationship management, rewards, and its contribution to employee performance in the telecommunications subdivision in Nigeria.