Evaluation of the impact of leadership competence in the administrative management of the banking system in Manta, Ecuador

Abstract

The objective of this study is to evaluate the impact of leadership competence in the administrative management of private banking in the city of Manta, both in its managers as well as the management process itself from a customer, internal, financial, and learning process perspective. Direct observation in the field will be applied to the performance of 20 executives of the Manta bank, as well as the pre-experiment accompanied by the Chi-Square (Xstatistic2) for the evaluation of the main impacts achieved in each of the variables involved in the study. The results indicated that leadership competence significantly influences the improvement of the administrative management offered by the bank and therefore the quality of the services desired, real,and perceived by the clients