THE MODERATING EFFECT OF LEADERSHIP STYLES ON THE RELATIONSHIP BETWEEN TQM STANDARDS IN EDUCATION SERVICES AND EDUCATION THROUGHPUTS

Abstract

It would appear to be hard, in this day and age of globalization, to discriminate between distinct leadership styles and quality management methods among industrial enterprises and businesses. This is the connection that exists between different types of leadership and the various techniques of quality management. As a consequence of this, the objective of this research is to determine whether or not there is a link between the several forms of leadership and the numerous quality management systems that are implemented by Services organizations in Malaysia. This study's objective is to examine three unique leadership styles in order to establish the degree to which each style contributes to "the quality of management practices in manufacturing organizations. There are three unique types of leadership, and they are transformational leadership, transactional leadership, and laissez-faire leadership (democratic, authoritarian, and delegative leadership styles).