A Study of Consumer Behavior of Selected E-Commerce Sectors and Platforms Operating In India

Abstract

This Research Paper Examined Consumer Behavior, Of Online Shopping, Whether They Are Satisfied Or Not, And Its Problems Arise In Online Shopping. In This Paper, Young Age 15-25, Medium Age 26-35 And 35 or More, Most Of The Younger-Aged People Buy Electronics And Gadgets, Fashion And Apparel Things and Electronics parts. In a Shopping Number Of Factor That Affect Online Shopping, Like Personal Data Stolen, Breach Of Privacy, Customer Service Problems, Fake Reviews, Misusage Of Bank Details, Delay In Delivery. Giving Solutions For Problems That Arise In Online Shopping, Like Changing Passwords On A Regular Basis, If Wrong Delivery, Receive Contact With Customer Service Immediately And Share The Order Details.